Scheduling is where most successful exchanges are won or lost. Keep the plan clear and specific.
For givers
- Offer pickup windows you can reliably honor.
- Include constraints upfront (building access, buzzer, stairs, etc.).
- Confirm the final time in-app so both sides have one source of truth.
For receivers
- Choose from the proposed options quickly.
- If none work, propose alternatives in the same thread.
- Confirm when you are on your way.
Rescheduling
- Reschedule as soon as possible when conflicts happen.
- Provide 2-3 realistic alternatives.
- Acknowledge inconvenience and confirm new timing clearly.
Completion checklist
- Pickup time confirmed
- Arrival communicated
- Exchange completed and status updated
Notes for final copy
This page is scaffold content for now. Replace with final scheduling rules and edge-case handling guidance.